Refund Policy

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At Eliassdevland, we stand behind our work and aim to deliver services that exceed expectations. This Refund Policy sets out the circumstances under which refunds may be issued and our commitment to fair resolution of any concerns.

01 General Principle

Because our services involve significant time and professional effort, most fees are non-refundable once work has commenced. However, we are committed to resolving disputes fairly and will always seek a reasonable solution before a situation reaches the point of a refund request.

If you have concerns about your project at any stage, please contact us immediately at [email protected] so we can address them promptly.

02 Project Deposits

Deposits are non-refundable Project deposits secure your place in our schedule and cover initial discovery, planning, and research work. They are non-refundable once paid, regardless of the reason for cancellation.

If Eliassdevland cancels a project before work begins for reasons within our control, the deposit will be refunded in full within 14 business days.

03 Projects in Progress

If a project is cancelled after work has begun:

  • Payment is due for all work completed up to the date of cancellation, calculated pro-rata against the agreed project fee.
  • Any amount already paid in excess of the value of work completed will be refunded within 14 business days.
  • Any outstanding balance for completed work is due within 14 days of the cancellation date.

Deliverables completed up to the cancellation date will be handed over upon receipt of final payment.

04 Completed Projects

Once a project has been delivered and approved (or deemed approved after the review period), no refunds are available. If issues arise after delivery that are attributable to our work, we will address them at no charge within 30 days of delivery, as detailed in our Terms and Conditions.

05 Consultations

Consultation sessions (30-minute, 1-hour, or 2-hour) are paid in full at the time of booking and are:

  • Fully refundable if cancelled by the client more than 24 hours before the scheduled session.
  • Non-refundable if cancelled with less than 24 hours' notice, or if the client does not attend.
  • Fully refundable if cancelled by Eliassdevland for any reason.

Rescheduling is always welcome with at least 24 hours' notice at no additional cost.

06 Monthly Care Plans & Retainers

Monthly care plans and retainers are billed at the start of each period. No refund is issued for unused time within a billing period. You may cancel a monthly plan at any time with written notice, effective at the end of the current billing period.

07 How to Request a Refund

To request a refund, please contact us in writing:

Email us [email protected]
Include your name, project reference, and a brief explanation of your request.

We aim to respond to all refund requests within 5 business days. Approved refunds are processed within 14 business days via the original payment method where possible.

08 Disputes

If you are unsatisfied with a refund decision, we encourage you to outline your concerns in writing so we can review the situation carefully. Our goal is always a fair outcome for both parties.

For unresolved disputes, you may seek assistance from the Portuguese consumer protection authority (DECO) or initiate proceedings through the applicable consumer dispute resolution platform.

09 Changes to This Policy

This Refund Policy may be updated at any time. Changes will be published on this page with a revised date. Your continued engagement with our services constitutes acceptance of the current policy.