Privacy Policy

01 Who We Are

Eliassdevland is a digital services provider based in Coimbra, Portugal. We offer website design and development, e-commerce support, digital marketing guidance, virtual assistance, SEO and analytics setup, and website care and maintenance services to small and medium businesses worldwide.

02 What Data We Collect

We collect information in the following circumstances:

• Contact form submissions — your name, email address, and the contents of your message when you use our contact form.
• Consultation bookings — when you initiate a WhatsApp conversation to book a consultation, WhatsApp may process your phone number and message content under their own privacy policy.
• Usage data — anonymised data about how visitors interact with our website, including pages visited, time on site, and referral source, collected via analytics tools.
• Communication history — records of email or WhatsApp exchanges during a service engagement.

We do not collect payment card details directly. Payments are handled through WhatsApp Pay or agreed third-party methods, subject to their respective privacy policies.

03 How We Use Your Data

Your data is used exclusively to:

• Respond to enquiries and provide the services you have requested.
• Manage and fulfil service agreements and consultations.
• Send relevant project updates or service information where you have consented.
• Improve our website and understand how visitors use our services.
• Comply with legal obligations under Portuguese and EU law.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

04 Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data on the following legal bases:

• Contract performance — to deliver the services you have engaged us for.
• Legitimate interests — to operate and improve our website and business communications.
• Consent — where you have explicitly agreed, such as subscribing to updates.
• Legal obligation — where required by applicable law.

05 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project data is typically retained for up to 3 years after the end of a service engagement. Contact enquiries are retained for up to 12 months unless a service relationship develops.

06 Your Rights

Under GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no compelling reason to continue processing it.
• Restriction — request that we limit the processing of your data in certain circumstances.
• Portability — receive your data in a structured, commonly used format.
• Objection — object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

07 Cookies

Our website uses cookies to ensure proper functionality and to understand site usage. See our Cookie Policy for full details on what cookies we use and how to manage them.

08 Third-Party Services

Our website may link to or use third-party tools including WhatsApp (Meta Platforms), Google Analytics, and font services (Google Fonts). These services operate under their own privacy policies and we encourage you to review them. We are not responsible for the data practices of third parties.

09 International Transfers

As a Portugal-based business serving clients internationally, some data may be processed outside the European Economic Area when using third-party tools. We ensure that any such transfers are subject to appropriate safeguards in compliance with GDPR.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.

11 Contact & Complaints

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at [email protected].

You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at cnpd.pt if you believe we have not complied with applicable data protection law.